1. Introduction

Illuviate Studios (Pty) Ltd (“Illuviate Studios”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or interact with our website at illuviatestudios.co.za (the “Website”) and any related services.

This policy is drafted in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa and applies to all users of our Website.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Responsible Party (as defined under POPIA):

• Company Name: Illuviate Studios (Pty) Ltd

• Website: illuviatestudios.co.za

• Country of Registration: Republic of South Africa

• Contact Email: hello@illuviatestudios.co.za

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at the above email address.

3. Information We Collect

3.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Your full name and surname

• Email address

• Phone number

• Company or organisation name

• Any information submitted via contact forms, quote requests, or enquiries

• Portfolio or project briefs shared with us

3.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address and approximate geographic location

• Browser type, version, and operating system• Pages visited and time spent on each page

• Referring URLs and exit pages

• Device identifiers and screen resolution

• Cookie data and similar tracking technologies

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. You may configure your browser to refuse cookies; however, this may affect certain functionality of our Website. For more information, please refer to our Cookie Policy (where applicable).

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries, requests, and messages

• To provide you with information about our services, pricing, and offerings

• To process project scopes, quotes, and agreements

• To improve and optimise our Website content and user experience

• To send you updates, newsletters, or marketing communications (only with your consent)

• To comply with our legal obligations under South African law

• To protect the security and integrity of our Website and business

We will not process your personal information in a manner incompatible with the purposes stated above without obtaining your prior consent.

5. Legal Basis for Processing

We process your personal information on one or more of the following lawful grounds as set out in POPIA:

• Your consent to the processing

• The processing is necessary to fulfil a contract with you or to take steps prior to entering into a contract

• The processing is necessary for compliance with a legal obligation

• The processing is in our legitimate business interests, provided these are not outweighed by your rights and interests

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Website or delivering our services (e.g., hosting, analytics, email platforms), subject to appropriate data processing agreements.

• Legal Requirements: Where required by law, court order, or regulatory authority.

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction.

Any third parties with whom we share your personal information are required to handle it in accordance with POPIA and applicable data protection law.

7. Cross-Border Transfers

If your personal information is transferred to a country outside of South Africa, we will ensure that such transfer is done in compliance with section 72 of POPIA, including ensuring that the recipient country provides an adequate level of protection, or that appropriate safeguards are in place.

8. Retention of Personal Information

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. Once your information is no longer required, we will securely delete or anonymise it.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• The right to be notified that your personal information is being collected and the purpose thereof

• The right to access the personal information we hold about you

• The right to request correction or deletion of inaccurate, irrelevant, or outdated information

• The right to object to the processing of your personal information

• The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of the above rights, please contact us at hello@illuviatestudios.co.za. We will respond to your request within a reasonable time and no later than 30 days.

10. Security of Personal Information

We implement reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete such information.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

• Email: hello@illuviatestudios.co.za

• Website: illuviatestudios.co.za

© 2026 Illuviate Studios (Pty) Ltd. All rights reserved.