1. Introduction and Acceptance

Welcome to illuviatestudios.co.za, the official website of Illuviate Studios (Pty) Ltd (“Illuviate Studios”, “we”, “us”, or “our”), a creative studio registered in the Republic of South Africa.

These Terms and Conditions (“Terms”) govern your access to and use of our Website and any services, information, or content made available through it. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

These Terms must be read together with our Privacy Policy, which is incorporated by reference into these Terms.

2. Definitions

In these Terms, the following definitions apply:

• “Website” means illuviatestudios.co.za and all associated pages and subdomains.

• “User”, “you”, or “your” means any person who accesses or uses the Website.

• “Services” means any creative, design, development, branding, or related services offered by Illuviate Studios.

• “Content” means all text, images, graphics, video, audio, code, and other material on the Website.

• “Intellectual Property” means all patents, trademarks, copyrights, trade secrets, designs, and other intellectual property rights.

3. Use of the Website

3.1 Permitted Use

You may use this Website solely for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website in any way that violates any applicable South African or international law or regulation

• Transmit any unsolicited or unauthorised advertising or promotional material

• Attempt to gain unauthorised access to any part of the Website or its related systems

• Use any automated tools, bots, or scrapers to extract data from the Website without our prior written consent

• Upload, post, or transmit any material that is harmful, defamatory, obscene, threatening, or otherwise objectionable

• Impersonate any person or entity or misrepresent your affiliation with any person or entity

3.2 Account Registration

If any area of our Website requires registration or the creation of an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

4. Intellectual Property Rights

All Content on this Website, including but not limited to text, logos, graphics, images, icons, audio clips, digital downloads, and software, is the exclusive property of Illuviate Studios or its content suppliers and is protected by South African copyright law and applicable international treaties.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Content on this Website without our prior written consent. Limited use for personal, non-commercial reference is permitted provided our authorship is acknowledged.

Any trademarks, service marks, or logos appearing on this Website are the property of their respective owners and may not be used without the prior written permission of the relevant owner.

5. Services and Engagements

5.1 Service Enquiries

Information provided on this Website regarding our Services is for general informationalpurposes only and does not constitute a binding offer. All service engagements are subject to a separate, written agreement between Illuviate Studios and the client.

5.2 Quotations and Proposals

Any quotations, proposals, or estimates provided via this Website or by email are valid for a period of 30 days from the date of issue, unless otherwise stated, and are subject to change without notice thereafter.

5.3 Project Scope and Amendments

Any amendments to an agreed project scope must be submitted in writing and may result in adjustments to the timeline, deliverables, and fees. Work outside the agreed scope will be quoted separately before commencement.

5.4 Payment Terms

Unless otherwise agreed in writing, the following payment terms apply:

• A deposit of 50% of the total project fee is required before commencement of any work

• The balance is due upon completion and delivery of final deliverables

• All fees are quoted and payable in South African Rand (ZAR) unless expressly agreed otherwise

• Invoices not settled within 30 days of the due date may attract interest at the rate of 2% per month Illuviate Studios reserves the right to suspend or withhold delivery of work in the event of non-payment.

6. User-Submitted Content

If you submit any content, materials, briefs, feedback, or ideas to us via the Website or by email, you grant Illuviate Studios a non-exclusive, royalty-free licence to use such content for the purposes of evaluating your enquiry and delivering our Services. You represent that youhave the right to submit such content and that it does not infringe any third-party rights.

7. Disclaimer of Warranties

This Website and its Content are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Website will be uninterrupted, timely, secure, or error-free

• The results obtained from use of the Website will be accurate or reliable

• Any errors in the Website or Content will be corrected

To the extent permitted by South African law, we disclaim all warranties and conditions with respect to the Website and its Content.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Illuviate Studios, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, this Website or its Content, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising from or related to this Website exceed the amount paid by you, if any, for accessing or using the Website in the twelve months preceding the claim.

Nothing in these Terms limits or excludes any liability that cannot be excluded under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

9. Indemnification

You agree to defend, indemnify, and hold harmless Illuviate Studios and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Website, your breach of these Terms, or your violation of any third-party rights.

10. Third-Party Links and Content

This Website may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Inclusion of a link does not imply our endorsement of the linked website.

11. Privacy

Your use of this Website is also governed by our Privacy Policy, which is available on this Website and incorporated into these Terms by reference. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the exclusive jurisdiction of the courts of South Africa in respect of any dispute arising from these Terms or your use of the Website.

13. Electronic Communications Act

This Website is subject to the Electronic Communications and Transactions Act 25 of 2002 (ECTA). By using this Website, you acknowledge and agree that electronic communications and transactions are legally binding in accordance with ECTA.

14. Consumer Protection

Where you are a consumer as defined in the Consumer Protection Act 68 of 2008, nothing in these Terms shall limit, exclude, or modify your rights under that Act. In the event of any conflict between these Terms and the Consumer Protection Act, the Consumer Protection Act shall prevail.

15. Amendments

We reserve the right to amend, update, or replace these Terms at any time by posting the updated version on this Website. The revised Terms will take effect from the date they are posted. Your continued use of the Website after any changes constitutes acceptance of the updated Terms. We recommend you review these Terms periodically.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any separate written service agreements entered into between you and Illuviate Studios, constitute the entire agreement between us with respect to your use of this Website and supersede all prior agreements, representations, and understandings.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

• Email: hello@illuviatestudios.co.za

• Website: illuviatestudios.co.za

© 2026 Illuviate Studios (Pty) Ltd. All rights reserved.